Refund policy

The short version

All sales are final. Our pieces are made in limited runs, and every unit is accounted for before it is released. We do not accept returns or exchanges for fit, sizing, or change of mind.

We do stand behind the garment. If your piece arrives with a manufacturing defect, we will replace it or refund it. You have 14 days from delivery to tell us.

Please check the size chart before ordering. It is the most useful thing on the product page.

1. Final sale

Because each release is a fixed quantity, a returned unit cannot be resold into a run that has already closed. That is why we sell final sale rather than building the cost of returns into the price.

We do not accept returns or issue refunds for:

  • Ordering the wrong size
  • The fit not being what you pictured
  • Changing your mind
  • Colour looking different on your screen than in person
  • Normal wear, damage from wear, or damage from washing
  • Alterations, modifications, or repairs made by anyone other than us
  • Pieces bought from a reseller or any source other than archivedsouls.com

2. Defect claims

If your garment has a manufacturing defect, email orders@archivedsouls.com within 14 days of delivery with:

  1. Your order number
  2. Clear, well-lit photos of the issue
  3. One photo of the full garment
  4. A photo of the interior neck label
  5. A sentence describing what happened

We respond within 3 business days. If the claim is approved, we will send a prepaid return label, and once we receive the garment we will either replace it with the same size (if stock remains) or refund you in full, including original shipping.

The garment must be unworn and unwashed, other than trying it on. Washing a defective garment before reporting it makes the defect impossible to assess and voids the claim.

3. What counts as a defect

Covered:

  • Zipper that fails, separates, or will not close
  • Seams that come apart or were never closed
  • Holes, tears, or runs in the fabric not caused by wear
  • Interior lining detaching from its stitched points
  • Print lifting, flaking, or peeling off the fabric
  • Missing or incorrectly attached labels or hardware
  • Measurements outside our stated tolerance of ±0.5 inches flat
  • The wrong size or wrong item shipped to you

Not covered — these are intentional characteristics of the garment:

  • Variation in the vintage wash. Every piece is washed individually. Fade intensity and placement differ from unit to unit and from the product photos.
  • Uneven or asymmetrical fading, including one side or one sleeve reading lighter than the other. The spray wash is applied by hand.
  • Distressed or ghost-faded print. The exterior print is designed to look worn. Uneven ink density and a faded appearance are the design.
  • Loose threads. Trim them, do not pull them.
  • Slight shrinkage after washing. Heavyweight 100% cotton moves. Follow the care instructions on the interior label.
  • Creasing, folding marks, or compression from shipping. These relax out.
  • Measurement differences within ±0.5 inches of the published size chart.

If you are not sure which category your issue falls into, send us photos anyway. We would rather look at it than have you guess.

4. Wrong item or wrong size shipped

If we packed the wrong thing, that is on us. Email orders@archivedsouls.com within 14 days of delivery with your order number and a photo of what arrived. We will send a prepaid label and ship the correct item at no cost to you, subject to availability. If the correct item is no longer in stock, we will refund you in full.

The item we sent by mistake must come back to us unworn, unwashed, in its original packaging, with all tags still attached. We cannot send the replacement or issue the refund until it arrives in that condition.

5. Damaged in transit

Once a package leaves our facility, it is in the carrier's hands and out of ours. We are not responsible for damage that happens in transit, and damage caused by the carrier is not a manufacturing defect under this policy.

If your package arrives damaged, the claim goes to the carrier:

  1. Photograph the outer box before opening it, then photograph the garment
  2. Keep all packaging — carriers routinely require it for inspection
  3. File a damage claim directly with the carrier, using the tracking number in your shipping confirmation

Email orders@archivedsouls.com and we will send you the shipping receipt, declared value, and any documentation the carrier asks for from the shipper. We cannot file the claim for you, and we cannot refund or replace a garment damaged after it left us.

6. Order cancellations

Orders can be cancelled for a full refund only if they have not yet shipped. Because we pack orders quickly after a release, that window is short. Email orders@archivedsouls.com immediately with your order number and we will cancel it if we can.

Once a package has a tracking number, it cannot be cancelled.

7. Refunds

Approved refunds are issued to the original payment method. We cannot refund to a different card or send cash equivalents.

  • We process refunds within 3 business days of approving a claim or receiving a returned garment
  • Your bank or card issuer usually takes another 5 to 10 business days to post it
  • Original shipping is refunded on defect claims and our own errors, and is not refunded otherwise

8. Chargebacks

If something is wrong, email us first. We answer every message and we will make it right where we are able.

Filing a chargeback instead of contacting us does not get you a faster resolution, and it may result in your being unable to order from us in future. We dispute chargebacks filed on delivered orders that were never reported to us as defective.

Questions: orders@archivedsouls.com Archived Souls LLC