Shipping policy

The short version

We ship to the United States only for now. Orders are packed by hand and ship within 1–3 business days of your order. Everything we sell is in stock before it is listed — we do not take pre-orders.

1. Where we ship

We currently ship to all 50 U.S. states, Washington D.C., and U.S. territories.

We do not currently ship internationally. This is a deliberate decision for our first release, not a permanent one. International shipping is planned — if you are outside the U.S. and want to be told when it opens, join the list at https://archivedsouls.com/pages/early-access or email orders@archivedsouls.com.

Please do not use a freight forwarder to work around this. Once a package is delivered to a forwarder, it leaves our chain of custody and we cannot help with loss, damage, or a defect claim.

2. Processing time

Orders are packed and shipped by hand, one at a time.

  • Standard processing: 1–3 business days
  • Release days: up to 5 business days, because a full run goes out at once

Business days are Monday through Friday, excluding U.S. federal holidays. An order placed on a weekend begins processing the next business day.

You will receive a shipping confirmation email with tracking as soon as your label is created. A tracking number appearing before the package moves is normal — carriers scan it in when they collect it, which may be a day or two later.

3. Rates and delivery times

Rates are calculated at checkout based on your address. Transit times are carrier estimates, not guarantees, and begin when the carrier takes possession — not when you place the order. We are not responsible for carrier delays, weather, or holiday volume.

4. Addresses

Check your shipping address before you pay. It is the single most common cause of a lost order.

  • We ship to the address exactly as entered at checkout
  • Address changes are only possible before a label is created — email orders@archivedsouls.com immediately with your order number
  • We cannot redirect a package once it has shipped
  • We ship to residential and business addresses, and to P.O. boxes where the carrier allows it

If a package is returned to us as undeliverable because of an incorrect or incomplete address, we will contact you. You can have it reshipped by paying the shipping cost again, or take a refund of the item price minus original shipping.

5. Lost, stolen, and undelivered packages

Once a package leaves our facility it is in the carrier's possession, and what happens to it there is outside our control. We are not responsible for packages that are lost, stolen, delayed, or marked delivered but missing.

If tracking says delivered and you do not have it:

  1. Check around the property, with neighbors, and at the building office
  2. Wait 48 hours — packages marked delivered often turn up the next day
  3. Contact your local carrier facility with the tracking number
  4. If it still has not appeared, open a claim directly with the carrier

If tracking stops moving for more than 7 business days, the package is with the carrier and the claim is theirs to resolve.

Email orders@archivedsouls.com and we will send you the shipping receipt, declared value, and any documentation the carrier requires from the shipper. We cannot file the claim on your behalf, and we do not replace or refund packages once they have been handed to the carrier.

6. Damaged on arrival

Damage in transit is a carrier problem, not a manufacturing defect. We inspect and pack every piece by hand before it ships.

Photograph the outer box before opening it, then photograph the garment, and keep all packaging — carriers routinely require it for inspection. File the damage claim with the carrier using the tracking number in your shipping confirmation. Email orders@archivedsouls.com and we will provide whatever documentation the carrier needs from the shipper.

See our Return and Refund Policy for what does count as a manufacturing defect.

domestically only.

7. Taxes

Sales tax is calculated at checkout based on your shipping address and is included in your total. There are no customs duties or import fees, since we currently ship domestically only.

8. Packaging

Orders ship in a poly mailer. Every box is packed by hand, and there is an insert card in each one.

9. Split and multiple orders

We do not combine separate orders into one shipment, and we cannot refund the difference in shipping if you order twice. If you need to add something, cancel and reorder before your first order ships.

Questions about an order: orders@archivedsouls.com — include your order number and we will answer within 2 business days.